Dimple Lagdiwala

  When healthcare went digital almost overnight, efficiency became the star of the show. Virtual consults replaced waiting rooms. Automated reminders reduced missed prescriptions. Data dashboards lit up with real-time metrics. But in the quiet spaces between all that progress, something fundamental began to fray the human connection between patient and provider. For   Dimple Lagdiwala  , pharmacist, entrepreneur, and multi-sector business leader, that erosion isn’t just sentimental; it’s a measurable risk to patient outcomes. “We can build the most advanced telehealth platform in the world,” he says, “but if a patient feels like they’re talking to a process instead of a person, we’ve missed the point.” Efficiency Has a Blind Spot Lagdiwala has spent years working at the intersection of clinical care and business operations. He’s seen how technology can speed up care delivery, improve adherence, and cut operational waste. Yet he’s also seen patients drift away when technol...